Amazon Aalia

A group project to help asthmatics better manage and monitor their asthma condition by using a mobile app and wearable technology.

The Brief

1 in 9 Australians suffer from asthma with as many as 1 person dying per day from an attack. A lot of these cases escalate unnecessarily due to poor management. This can create anxiety which in turn can cause further attacks to happen.

Amazon Aalia is an assistive technology that helps people with asthma, monitor and manage their condition through the use of a combination of, a wearable patch, a mobile app and bluetooth sensors for smartwatch. Me and my team were given the task of creating an app for asthma management that helps asthma patients control symptoms and improve their quality of life.

Project Goals

Understand how asthma affects someone's day to day life and their relationships with those around them

Identify their frustrations with managing their condition and note any opportunities that may exist here

Ideate solutions that could look at addressing frustrations in condition management

Build a high-fidelity prototype that addresses the pain points found through research

MY ROLE

  • User Research

  • Research Sythnthesis

  • Ideation

  • Prototyping

Meet The Team

We thrived on our discussions and held effective stand-ups every morning to see what we've accomplished, what element of the project we're tackling that day and if anyone of use needed support to achieve their goal.

I wouldn't say that we each had a defined role but were all involved in every step of the process. At the meantime, I can confidently say that I was the one who collected the findings and the deliverables of each day to digitize them and make sure that they are presented well before the deadline.

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Amanda Cheah

Sarah Liu

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Jonathan Broome

My role:

  • Market Research

  • User Interviews

  • Data sythesise

  • Prototyping

Design Process

RESEARCH

  • Business Research

  • Market & Industry Analysis

  • Competitive Analysis

  • Future Threats Analysis

  • User Interviews

  • Contextual inquiry

  • Surveys

SYNTHESIS

  • Affinity Mapping

  • Personas

  • Journey Mapping

  • Problem Storyboard

  • Problem User Flow

IDEATION

  • HMW statements

  • Crazy 8's

  • Design Studio

  • Hypothesis

  • Feature Prioritisation

  • Solution Storyboard

  • Solution User Flow

  • Card Sorting & Sit Mapping

  • Branding

PROTOTYPING

  • Paper Prototyping

  • User Testing & Iteration

  • Wireframing

  • Mid-Fidelity Prototyping

  • High-Fidelity Prototyping

Let's start with Research.

We first created a Research Plan to help guide the whole research phase. We outline our research goals, research questions, assumptions, and research methods we could use.

Who are the players in the market?

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Our Main Insights

We researched direct and in-direct competitors, and they could be catogorised into two types. One is asthama related mobile apps and the other is asthma realted wearable technologies.

All of these products are under development. Common feature is to track vitals. We tried to research more about these products, but since all of them are still under development, we couldn’t get more information. They all have their own patent and advantages.

After gaining a general understanding about the subject matter, we needed to learn more about how people live with and manage asthma. To do so, we conducted interviews with asthmatics about their experiences living with asthma and managing asthma. We also approached experts to gain more in-depth knowledge about - types of treatment available, control measures for managing symptoms, types of devices recommended and methods of monitoring a patient’s vitals.

Who did we talk to?

Interviews

  • 8 asthmatics

    • 5 chronic asthmatics​

    • 3 adult-onset asthmatics

  • 2 experts

    • 1 general practitioner​

    • 1 emergency medical doctor

Surveys

  • 31 responses

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.... and what were they feeling?

Our Main Insights

1. People are not managing their asthma but are motivated to exercise to help reduce asthma symptoms and improve mental health.

2. Users have high mental stress and anxiety over not knowing when an attack will come all the while depending on their inhalers to rescue them.

3. Ultimately, users are not educated on their own condition.

Data Synthesis 

How did we make sense of all the data collected?

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Our first step was to make sense of all the data. We did this by writing all our insights down onto sticky notes and grouping them into categories.

Our first key finding is that we identified two types of asthmatics.

  1. The first type is people who’ve had asthma since young all the way into their adulthoods and

  2. the second is adults who have recently been diagnosed and are at the beginning of their journey.

Who is the Primary Persona we are designing for?

Further more, we built a customer journey map depicting the typical experience of the identified persona. This helped define what the user goes through at each stage of the decision making process, their goals and expectations, actions, thoughts and feelings, emotional level and where the opportunities were.

How's their current asthma attack journey look like?

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Problem Statement

Asthmatics need a way to educate themselves on their condition so that they can have control over their asthma.

So how might we help "the copers"?

empower asthmatics to make the best choices for their overall well being.

Ideation

We considered all of the pieces we had compiled and at this point we began the process of developing the application.

What was necessary and how would it function cohesively within the application.

Design Studio 

Crazy 8's

Card Sorting

Site Mapping

Solution User Flow

Solution Journey Mapping

Branding

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To understand our user flow we created our site map and ended up with 5 categories.

Based on the card sorting, the site map is categorised into

  1. Vitals — all the important data that asthmatics need to be aware of

  2. Daily tracking — all the important factors that asthmatics need to be tracking to manage their asthma well

  3. Profile — important information like their action plan and emergency contacts

  4. Daily forecast — factors that aggravate their symptoms that asthmatics need to be well prepared for

  5. Community — where asthmatics get their support and education from

Solution

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What are the main functions/features of this app?

A notification about environmental conditions that may trigger an asthma attack.

A reminder for the user to take their medication with them when leaving home to ensure preparedness.

A warning alert when the user monitored vital signs are outside of their normal range and the possibility of an asthma attack is approaching. 

Branding & Content Strategy

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From research and affinity mapping, their pain points are around mental health, and the motivation is to enhance overall well-being. So we want to create such a calm, peaceful and tranquil feeling. We created this moodboard as a visual tool for communicating ideas and creating inspiration.

The fun part - Prototyping!

Paper Prototyping & Iterations

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We put everything on paper first, and tested with real users. Some of them are the ones we interviewed.

Digital Prototype

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Let's wrap up.

Learnings

  • Although it was challenging to recruiting asthmatics to interview, research is still the foundation of the whole process. 

  • Whenever you got lost, refer back to the affinity map and let research guide you.

  • Best ideas come on paper first.

  •  words matter - the true value of copy is that it provides people with decision-making clarity when interacting with a product or environment. But it shouldn't just settle for mere functionality; feedback needs to sympathise, choices need to entice and decisions need to delight.

  • Test with target audiences and iterate. Fail fast, and test early.

Like what you see?

Let's chat.